Frequently Answered Question

Is Sweet Garden Lawn Care & Landscapes Licensed and Insured?
Yes. We hold a Commonwealth Of Virginia license, and we are fully insured. We’re happy to provide verification of such documentation upon request.
When do you mow?
Our crews begin mowing at 7:30am and finish by dark.
Why do you require a contract?
We now require a contract with our customers. We do this to help keep our prices as low as we can and because legally we need to have an agreement to do work on your property. Even if you just want us to mow for short term, a contract must be signed. We prefer and still want to earn your business each time we mow your yard but at the same time, we must have a signed agreement with our customers that identifies the types of service we are providing, what is covered, and how much it will cost to protect both of us. So before we can start mowing your yard you must have returned to us a signed contract. Click here to view our standard contract.
When does our contract end?
There is no signed contract. Your service will continue from season to season unless, you inform us you would like to cancel your service. We do not have contracts but do however have a 4 cut minimum. Cancellations before the 4th cut are subject to a $30 cancellation’s fee..
How do I pay for my lawn mowing?
For one-time services you will be invoiced. For our customer with reoccurring service we will send you a monthly state-ment for all services rendered during a particular month. You may pay your bill with personal check or credit card. We do offer the option to leave a credit card on file for automatic payment.
How many mows are there in the season?
We begin mowing the first week in April and continue until the second week of November. Weekly customers will have about 36 mows, depending on when we start servicing your lawn.
What about skips and schedule changes?
We try to accommodate any scheduling changes you desire. If for any reason, you need to re-schedule, cancel, or skip a service, please contact us at least 24 hours in advance by telephone (703-627-7723) or email us at [email protected]. Keep in mind only weekly customers get skips (2) during the season, biweekly customers do not have any skips. If you have requested a skip service, your service will continue the next week as usual. Our crews will not decide whether your yard needs to be cut. You will need to call us or email us to cancel or skip a scheduled mowing. If you fail to notify us of the change or skip by 12PM the business day before the scheduled service, your lawn will be serviced and you will be charged accordingly.
What happens if it rains?
We do our best to work with the ever-changing weather. In the event of excessive precipitation during any one week, it may be necessary to postpone mowing service till the following week. If it rains on the scheduled mowing day, we will restart the next day. We will communicate by email in the event of such service interruption.
Do you work on Holidays?
We may have to mow during a holiday if weather causes us to alter our schedule. If you do not want us to mow during a holiday or special day for your family please call or email us 24 hours in advance.
What type of equipment is used on my lawn?
We use commercial riding, walk behind and push mowers. We use line weed eaters for areas the mower cannot get and edges of the walkways and driveways. Then to finish it off, we use a blower to clean off the serviced area.
What height is my lawn cut at?
We cut all lawns at 3″ – 4″ depending on when we started your service. During summer months we may raise our heights at our discretion, unless you make a request. Industry accepted mowing standards, which we try to adhere to, recommend only cutting ¾ to 1 inch off the top each mowing. To prevent grass diseases and snow fungus over the winter, mowing height can be adjusted to 1 ½ to 2 inches on the last mowing of the season.
What if I have a lock on my gate?
If you have a gated area, we ask you to either leave the gate unlocked or provide us with the combination. If we arrive and cannot access a gated area, we will cut what we can and you will be charged the full price. If you call and want us to come back, there will be an additional charge.
What if I have a dog or pet?
Please make sure you let us know ahead of time, so the crew will keep an eye out when opening the gate or have your dog inside on your service day. The crew does their best to close the gate, but accidents do happen, so we are not re-sponsible for lost animals. If the animal gets lose while we are there, the crew will contact the office, so you can be made aware of the issue.
What about service issues or complaints?
Our goal is 100% customer satisfaction! If our work is not satisfactory, or you think we did not service your yard, we do not give credit, however, we will resend the crew to fix the area in question without additional charge. The issue will be fixed either on the same day (time permitting) or next business day. Your notification of unsatisfactory service must be received within 24 hrs of the service. If you do not notify us within 24hrs of the service, we will consider the work satisfactory.
What about property damage?
Please contact us immediately if there is any property that is damaged by our crew. The most common damage is sprin-kler head, drain cap, or valve cover. Upon your notification, we will repair the damage in a timely manner. We will not honor any request for repair expenses for damaged property that we were not made aware of, or allowed to repair in a timely manner. If we are unable to repair the damage professionally, we will make arrangements to hire someone who is qualified to make the repair. To report any damage please contact us by phone or email [email protected].
What about leaves?
We do not rake leaves during your regular mowing service. If your lawn is covered with leaves we will mow, mulch, dis-perse it the best way we can with the mower during the regular mowing. If there is a big pile of leaves the crew will work around it, for safety reasons, not knowing what is in them. We do offer leaf removal services; just call the office or email for more information.
Do you bag grass clippings?
Our service does not include bagging the grass clippings, however, we do offer it at an additional charge provided the route can handle the service. Please inquire when signing up if you are interested. Also keep in mind, when your lawn is mowed weekly, the grass clippings will not be as much as when mowed biweekly.
Leaving the clippings on the lawn will return valuable nutrients to the lawn. The most important thing you can do for your lawn is to feed it regularly, and grass clippings contain the same beneficial nitrogen, phosphorus, and potassium nutrients as fertilizer. In fact, clippings can provide as much as one-third of the annual feeding requirement for your lawn.
Can you change your service from biweekly to weekly?
We do allow you to switch from biweekly to weekly. Weekly mowing promotes growth and healthier lawns. All properties with irrigation systems should be mowed on weekly basis.
We do not recommend switching from weekly to biweekly during the growing season, Spring. Many conditions will affect your lawns growth such as watering, fertilization schedules, etc.. Bi-weekly service inherently causes problems such as clumps of grass or grass appearing to be cut unevenly. We will be not be able to send crews back to correct these issues or guarantee these services as we do on our weekly services.
How do I cancel my service?
To cancel your service completely, simply call or email us by 12:00 PM the business day before your next service or you will be serviced and charged accordingly. If you have not fulfilled your 4 cut minimum commitment, you will be charged $30 cancellation fee
What is the Automatic Renewal Program?
 Existing customers are automatically enrolled on our Automatic Renewal Plan for Lawn Mowing and Lawn Care Program this season. If you do not wish the Lawn Mowing or Lawn Care Program service to resume automatically, you must call me at 703-627-7723.